Frequently Asked Questions
Everything you need to know about your October's Very Own order and our premium collections.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by region, typically taking 5-10 business days for international destinations. Please note that customs duties and taxes are the responsibility of the recipient.
How can I track my order once it has been placed?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases and collaborative items may be marked as final sale.
How do I ensure I am purchasing authentic OVO products?
To guarantee authenticity, always purchase directly from the official OVO online store or one of our flagship retail locations. We do not guarantee the authenticity of items purchased from third-party resellers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Where can I find a size guide for OVO apparel?
A detailed size chart is available on each individual product page. Our garments generally follow a standard fit, but we recommend checking specific measurements for our seasonal collections and collaborations.